Shipping & returns

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Shipping Policy:

1. We offer worldwide shipping to our customers. No matter where you are in the world, we want to make it easy for you to get your hands on our high-quality products. We have partnered with trusted shipping carriers to ensure that your order arrives in a timely and safe manner. Please note that shipping times may vary depending on your location and the shipping method you choose. In addition, international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

2. Orders for custom instruments will be processed individually. The time of building depends on many factors, so contact us to get an estimated time.

3. The cost of shipping will depend on the size and weight of the instrument, as well as the destination.

4. The customer will be informed of the estimated shipping cost before placing an order. The price can slightly change during the building process.

5. The company will not be responsible for any delay in delivery caused by events beyond our control, such as weather conditions or strikes.

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Returns Policy:

1. The customer has the right to withdraw from the purchase agreement without giving any reason within 14 days of receiving the instrument.

2. Only instruments purchased from stock are eligible for returns. Custom instruments are non-returnable and non-refundable.

3. To exercise the right of withdrawal, the customer must notify the company by email or in writing within the given 14 day timeframe.

4. The instrument must be returned to the company in its original condition and packaging, along with the proof of purchase

5. The customer is responsible for the cost of returning the custom instrument.

6. We will refund the amount paid for the custom instrument within 14 days of receiving the returned item. If payment was made by credit card, the refund will be credited to the card used for the original transaction.

7. We reserve the right to refuse the return of a custom instrument that has been used, damaged, or altered by the customer

8. In case of a defect or damage to the instrument, the customer must contact us immediately to report the issue and arrange for a repair or replacement. We will make every effort to resolve the issue within a reasonable time frame.